Terms And Conditions FAQs
How can I pay for my order with jochiga.co.uk?
For your convenience, jochiga.co.uk accepts payments via PayPal only for customers in the United States, UK and etc.
Can I make changes after placing my order?
You can make changes to your order as long as it has not yet been shipped. Please contact customer service to check the status of your order.
Where can I find details about my order?
You will receive a complete summary of your order, including item prices, order number, and shipping charges, via email.
Do you ship orders worldwide?
Yes, we ship worldwide, except to UK, Russia, and APO/FPO addresses. For more information, please contact us at support@jochiga.co.uk.
Is ordering online secure?
We ensure that your order and privacy are protected by using SSL (Secure Socket Layer) encryption, which provides end-to-end security. Payments are handled by Stripe, a trusted and secure payment processing service..
How long will it take to receive my order?
Orders are delivered within 7–12 business days. If your order takes longer than expected, please contact customer service, and we will assist you.
How will I know if my order has been successfully placed?
You will receive an email confirmation within minutes after placing your order.
What should I do if I have an issue after receiving my order?
If you encounter any problems with your order, please contact our Customer Service Team right away. For additional details, refer to our return and exchange policy page.
How can I track my order?
Once your order is dispatched, you will receive tracking details via email.
Can I cancel my order?
Orders can be canceled before they are shipped. If the product has already been dispatched, you will need to receive it first and then request a return.
Are your sizes true to the size chart?
Yes, our jacket measurements match the numbers in the size chart. You can confidently refer to the chart to select the perfect jacket size.
Do you offer custom sizes?
No, we do not offer custom sizing.
Do I pay for the return courier charges?
Since we provide free shipping, we will also cover the return courier charges.
How can I receive my refund for returns?
Refunds will be processed to your original payment method. The refund processing time typically takes 6–7 business days.
What courier services do you use?
We use express services from FedEx and DHL to ship our products.
How can I contact jochiga.co.uk if I have more questions?
You can reach our Customer Care Department at support@jochiga.co.uk.